INTRODUCTION

Welcome to AXIS TRADING DWC LLC (“Company,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of our website (axisspareparts.com), our mobile application (“App”), and any related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Platform.

USER ELEGIBITY & ACCOUNTS

Eligibility

To use this website, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Provide accurate, current, and complete information when creating an account
• Maintain and promptly update your account information to keep it accurate and complete

Failure to meet these requirements may result in suspension or termination of your access to the website.

Account Suspension and Termination

We reserve the right to suspend or terminate a user’s account, with or without prior notice, under the following circumstances:

1. Fraudulent or Suspicious Activity

• Use of stolen or unauthorized payment methods
• Filing false refund or chargeback claims
• Creating fake orders or manipulating transactions
• Such activities may result in immediate suspension or permanent termination.

2. Breach of Terms and Conditions

• Violating platform rules (e.g., posting fake reviews, abusing promotions)
• Using the account for unauthorized purposes
• Creating multiple accounts to bypass restrictions or limits

3. False or Misleading Information

• Providing inaccurate or incomplete personal details
• Using another individual’s identity without authorization

4. Security Concerns

• Suspicious login activity (e.g., unusual locations or devices)
• Indications that the account has been compromised
• Failure to complete identity verification when requested
• Accounts may be temporarily suspended until security concerns are resolved.

5. Payment-Related Issues

• Repeated failed payment attempts
• Chargebacks or disputes flagged by financial institutions
• Misuse of payment options, including repeated refusal of Cash on Delivery orders

6. Abuse or Misconduct

• Harassment of customer support staff or other users
• Use of offensive, abusive, or inappropriate language or content
• Misuse of communication tools provided by the platform

7. Legal and Regulatory Compliance

• Compliance with applicable laws and regulations
• Requests from law enforcement or regulatory authorities
• Involvement in activities that violate consumer protection or cybercrime laws

8. Inactivity or Misuse of Account

• Extended periods of inactivity (where applicable)
• Use of personal accounts for unauthorized commercial purposes

Consequences of Suspension or Termination

• Temporary Suspension: Access may be restricted until the issue is resolved or verification is completed
• Permanent Termination: Account closure with possible loss of access to orders, credits, or services
• Legal Action: In serious cases, we may report activities to relevant authorities or pursue legal remedies

Products and Pricing

We ensure the accuracy of product descriptions, and compatibility information by having our admin team carefully review and publish all product details based on verified data such as part numbers, model specifications, and brand information.

VAT is not included in the listed prices. Applicable VAT will be added at the time of invoice generation.

While we strive to ensure that all product prices listed on our website are accurate and up to date, errors may occasionally occur.

If an order has been placed at an incorrect price, we will notify the customer as soon as possible.

Product availability indicated on the site with the term " In stock “and Item is available for immediate purchase and dispatch.

Customers are advised to check part numbers, consult with a qualified technician, or contact our support team if they are unsure about compatibility.

A contract of sale between the customer and the company is not concluded at the time the order is placed on the website.

The contract of sale is only concluded when the product is dispatched to the customer.

We reserve the right to refuse or cancel any order prior to dispatch for reasons including:

• Product unavailability
• Pricing or listing errors
• Payment issues or suspected fraud
• Failure to meet our Terms & Conditions

PAYMENT GATEWAY

All payments on our website are processed through a secure third-party payment gateway, CCAvenue.

RETURNS, REFUNDS AND WARRENTY

• No Returns or Exchanges: All sales are final.
• No Refunds: Payments made for purchased products are non-refundable.
• Customer Responsibility: Customers are advised to carefully review product details before purchase.